Payne Rewards is our exclusive loyalty program, offering top perks and tailored promotions to members. Experience exclusive benefits designed just for you! Once you've joined, your membership level is calculated automatically — please allow a day or two for your status to appear in your account.

Only Payne Rewards members can earn points and enjoy member benefits. Joining is free, takes less than a minute, and your points and membership level are set up automatically.

Once you join, eligible purchases made from January 1st of the current year up to the date you join will count toward your rewards. Unfortunately, purchases made before January 1st of the current year cannot be tracked or applied.

Upgrade by spending: Reach $100 in qualified spending within a calendar year to unlock Insider, or $500 for VIP status.
Your upgraded status takes effect immediately once you reach the threshold and remains valid through December 31 of the following year.

Qualified spending is the actual amount you pay for eligible eyewear and accessories. It doesn't include the discounted portion of an order (you're credited on what you actually paid), gift card purchases, Risk Free Warranty purchases, shipping costs, or any portion paid with redeemed points. If an order is refunded/remade/replaced, the refunded/remade/replaced amount is removed from your annual qualified spending total.

Upgrade by payment: Skip the wait — Explorers can upgrade to Insider for $14.95 or straight to VIP for $49.95, and Insiders can upgrade to VIP for $39.95.
If you haven't made any orders or utilized the benefits since the upgrade, you are eligible for a refund and downgrade. However, if you have already made orders, refunds are not applicable.

Your membership level is based on qualified spending — the amount you actually pay for eligible eyewear and accessories. Qualified spending does not include:
- Gift card purchases
- The discounted portion of an order (you earn credit only for what you actually paid)
- Risk Free Warranty purchases
- Shipping and taxes
- Any portion of an order paid with redeemed points

If an order is refunded/remade/replaced, the refunded/remade/replaced amount is removed from your annual qualified spending total.

Qualified spending is added to your annual total 30 days after your order is successfully delivered.

The Risk Free Warranty gives you added peace of mind with:
• Up to two 100% exchanges within 30 days of delivery — change your frame, update your prescription, or correct a PD or lens measurement
• One 100% refund of your glasses and shipping within 30 days of delivery, issued once we receive your returned glasses
• One free replacement for manufacturing defects within 6 months
Learn more

Yes — if any pair in your order is priced over $100, your entire order includes it automatically at no cost, whether or not you're a member. Insider and VIP members get it free on every order.

For other orders you can add it at checkout; your exact price is calculated there (typically starting around 10% of your order total) and always shown before you pay. Pairs over $40 typically qualify for 40% off the premium.

The Risk Free Warranty is available on orders shipped to U.S. addresses.

(Pair price means the price you actually paid for that pair after discounts, before tax, shipping, or warranty cost.)

Fair use policy: Risk Free Warranty benefits are subject to fair use. Accounts with excessive returns or exchanges may lose the ability to purchase or receive the Risk Free Warranty; the 30-day Limited Warranty always still applies.

You're still covered by our 30-day Limited Warranty: a 50% refund, or a one-time 100% exchange toward another pair.
Because your glasses are custom-made to your prescription, returned pairs can't be restocked — and with complete glasses starting at $5.95, Learn more

Free U.S. standard shipping is available for U.S. addresses only; customers outside the U.S. receive a $5.95 shipping discount instead. Your order subtotal after discounts must meet your level's threshold — $89 for Non-Member, $79 for Explorer, $59 for Insider, $19 for VIP.  The benefit is applied automatically at checkout; no coupon code needed.

What is considered qualified spending? Qualified spending is the actual amount you pay for eligible eyewear and accessories. It doesn't include the discounted portion of an order (you're credited on what you actually paid), gift card purchases, Risk Free Warranty purchases, shipping costs, or any portion paid with redeemed points.

Rewards points do not stack; they are calculated based on the highest rate between the promotion and your level tier, ensuring you enjoy the maximum allowable points. Please note that orders including a discount, sale orders redeeming points, and orders part of an exchange do not earn points.

Explorer/Insider/VIP can participate in Points Raffle, Points Redemption, and access exclusive offers. Early access to launches and additional exclusive promotions will be communicated via email. Explorer/Insider/VIP are automatically opted in to receive Payne Rewards-related marketing emails; however, choosing to unsubscribe will result in forfeiting these perks.

Yes, your points expire 24 months after they are earned.
You will receive a reminder email about one month before your points expire. Be sure to add service@mail.payneglasses.com to your address book.

Your reward summary and detailed activity history are available in your account.

Logged-in Payne Rewards Explorer, Insider, and VIP members can also view the points they’ll earn on the shopping cart page, order confirmation page, rewards summary page, and order confirmation email.

Payne Glasses may adjust the points earned on qualified product purchases or the redemption amount each year. Additionally, we may award more points for qualified purchases during certain promotion periods.

First, submit your birthdate.

Then, during your birthday month (e.g., September 1-30), you can visit the website to claim your birthday gift — one per year.

You’ll have two options: a physical item or points—you can choose one.

If you choose the physical item, it will be added to your cart for you to place an order.

Please note: shipping charges will apply. The gift will remain in your cart for 7 days.

If no order is placed within that time, the gift will expire automatically.

If you choose points, they’ll be directly added to your account.

Unfortunately, cash redemption for rewards and benefits is not available.

Individual rewards and benefits from your account cannot be shared with others.

By joining Payne Rewards, you agree that you have read, understood and agree to be bound by the Reward Terms & Conditions, and the terms of our Privacy Policy and our website Terms and Conditions.

Yes. We may, in our sole discretion, cancel, modify, restrict or terminate the program or any aspect or feature of Payne Rewards at any time without prior notice, even though such changes may affect the value of rewards already accumulated or earned and/or the ability to redeem accumulated rewards and benefits. And customer-initiated opt-out from the Payne Reward is currently not supported.

If the Payne Rewards is terminated, your benefits and rewards will automatically terminate. We will advise Explorer/Insider/VIP, of the effective date of termination of the Payne Rewards.

Regular retail customers who joined our Payne Rewards. This category excludes partners ( influencers and business customers), Our Payne Rewards is designed to reward our valued retail customers for their ongoing support and purchases.