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Shipping & Payment

What are shipping costs and delivery times?

  • For U.S. Customers:

    We offer three shipping turnaround options:

    1. USPS Standard: 6-12 business days for $5.95.

    2. FedEx/UPS Priority: 5-10 business days for $13.95.

    3. FedEx/UPS Express: 4-8 business days for $23.95.

    Please Note:The terms "Standard," "Priority," and "Express" describe the delivery speed guaranteed by the carrier. These classifications indicate the level of priority your order receives within the carrier's shipping network. While these terms are directly related to the carriers' service levels, the carriers' own shipping classifications may differ. This means that although we select services that align with these speed categories, the exact shipping service names or classifications used by FedEx and UPS may vary. Additionally, please be aware that external factors, such as extreme weather conditions and other unforeseen circumstances, can affect actual delivery times.

    Free Shipping Offers (U.S. Customers Only):

    - Glasses orders over $89 qualify for free USPS Standard shipping.

    - Payne Rewards VIP enjoy free shipping for orders over $19, Insider over $59, and Explorer over $79.

    - For qualifying free shipping orders, you can upgrade to Priority for $8 or Express for $18.

    For Canadian Customers:

    We offer two shipping options:

    1. Canada Standard: 7-14 business days for $6.95.

    2. Canada Express: 4-8 business days for $20.95.

    Please note: This price is for general areas. Shipments to remote areas may incur additional costs due to higher logistics expenses.

    Important Details:

    - The time frames include both the production of your custom glasses and delivery.

    - If your glasses are ready before the estimated time, we'll dispatch them immediately.

    - Please note that there may be unforeseen shipping delays with carriers.

    International Shipping Offers:

    - For all customers outside the U.S. :You will receive a $5.95 discount on shipping for qualifying glasses orders above $89. This discount makes international shipping more accessible.

    - Additionally, Payne Rewards VIP receive a $5.95 discount on shipping for orders over $19, Insider for orders over $59, and Explorer for orders over $79. This special offer reinforces our commitment to making eyewear affordable for our international community.

    - Please reference shipping costs at checkout for accurate rates.

What countries do you ship to?

  • Global Shipping:

    In addition to the U.S. and Canada, we ship glasses to the following countries: Australia, Bahamas, Brunei, Cambodia, Canada, Chile, China, Cyprus, Czechia, Denmark, Dominican Republic, Ecuador, El Salvador, Finland, France, Georgia, Germany, Greece, Guyana, Haiti, Honduras, India, Indonesia, Iraq, Ireland, Italy, Jamaica, Japan, Kazakhstan, Malaysia, Mozambique, Nepal, Netherlands, New Zealand, Nigeria, Northern Mariana Islands, Norway, Pakistan, Panama, Peru, Philippines, Poland, San Marino, South Africa, Sri Lanka, Sweden, Switzerland, Tajikistan, Thailand, Turkey, United Kingdom, United States, Venezuela, Vietnam.

    Note:The provided time frames include both the production of your custom glasses and delivery to your address. While we aim to meet these delivery times, please be aware that delays may occur due to the shipping carrier.

What form of payments do you accept?

  • We accept Visa, Mastercard, American Express, Discover, Amazon Pay, PayPal Express, and FSA/HSA cards with the associated credit card logos.

Can I use my FSA (flexible spending account) or HSA (health care saving account) card?

  • Yes, you can! If your HSA or FSA card has a Visa, Mastercard, American Express, or Discover logo, you can use it just like a regular credit card for your eyewear purchase.

    If your plan requires an itemized receipt, our customer support team can provide you with a PDF copy upon request. This ensures you have all the necessary documentation for reimbursement.

    Feel free to reach out to us for assistance.

Do you accept insurance?

  • While we don't accept insurance directly, our pricing is designed to be competitive with what you would typically pay out of pocket with insurance when buying eyewear. We are happy to provide an itemized receipt upon request for out-of-network reimbursement, and our responsive support team is here to assist you.

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