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Help Center

Account Managment

What's a profile and how does it differ from my account?

  • Your Profile is unique to each person's prescription and serves as a representation of individuals you shop for when it comes to prescription eyewear. For instance, within your account, you can place orders for prescription eyeglasses for various individuals, such as your spouse, kids, and friends. You have the flexibility to create multiple profiles within the same account, tailored to your needs.

Can I save multiple prescriptions for a profile?

  • Absolutely! Within each profile in your account, you have the flexibility to save multiple prescriptions. For instance, you can save prescriptions for different needs, such as distance, reading, and progressive lenses, all under the same profile (person).

How to reset your password

  • To reset your password, visit the login page and click on the "Forgot Your Password?" link. Follow the provided instructions. It's important to note that we do not store your password in our system, and our staff cannot provide you with your password.

Can I order glasses without creating a password on your website?

  • Yes, you have the option to log in to our website using third-party accounts, such as your Facebook or Twitter account, eliminating the need to create a separate password.

How does the Payne Rewards program work?

  • It's simple: Shop at Payne, and you'll earn valuable points with each purchase. These points can be used to unlock fantastic discounts on your next pair of glasses.

    But that's not all! Payne Rewards is about more than just savings. It's about treating yourself to more glasses, more rewards, and more incredible eyewear experiences.

    Ready to start earning and saving? Join Payne Rewards today and discover a world of stylish eyewear and unbeatable benefits!

    [Learn more] about Payne Rewards

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