Help Center

orders

HOW TO ORDER PRESCRIPTION GLASSES?

Select a frame by browsing our website, make sure your PD is supported by that frame, then click on Order Glasses button Enter your eyeglasses prescription; alternatively, use your previously saved prescription from your profile Select a lenses type Pick a lens & coating package Add to cart and checkout from there.

If you don't have your eyeglasses prescription, you can get a printed prescription from your eye doctor. S/he is required by law to provide you with your eyeglasses prescription.

HOW TO ORDER READING GLASSES?

If you have a progressive prescription (your eyeglasses prescription has one or two values under ADD or NV-ADD), just select “Reading Glasses” after confirming your prescription, we will convert your progressive prescription to your reading prescription when making your glasses.

If you already have a reading glasses prescription, just enter/fill the values by copying this prescription during the order process.

HOW TO ORDER NON-PRESCRIPTION (PLANO) GLASSES?

Whether you are looking for Blue Blockers (blue light blocking lenses) to help you with your mobile devices or computers, or you just want a pair of sunglasses, ordering non-prescription (non-Rx) glasses can be done easily by clicking on Non-RX button on Enter/Confirm Prescription page.

HOW TO CHANGE OR CANCEL THE ORDER?

Our lab will start working on your glasses immediately after your order is submitted, and the glasses will be made specifically for your prescription, so it can’t be cancelled. Please contact our customer service team if you need to change your order.

HOW TO ORDER PRESCRIPTION SUNGLASSES?

Select a frame from our sunglasses catalog and order from there. Select a frame from our eyeglasses catalog, enter/confirm your eyeglasses prescription, then select Sunglasses from Lenses Type page.

HOW TO CHECK ORDER STATUS?

Select a frame from our sunglasses catalog and order from there. Select a frame from our eyeglasses catalog, enter/confirm your eyeglasses prescription, then select Sunglasses from Lenses Type page.